Privacy Policy

Last Updated: 03/01/2025 (DD-MM-YY)

This Privacy Policy describes how EF (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.edropzone.in (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

What Personal Information We Collect

Information We Collect Directly from You:
We collect personal information about you from a variety of sources as you interact with us. The types of personal information we collect include:

• Basic contact details: Your name, address, phone number, email.
• Order information: Name, billing address, shipping address, payment confirmation, email, phone number.
• Account information: Username, password, security questions.
• Shopping information: Items you view, add to cart, or wishlist.
• Customer support information: Information you provide when communicating with us.

Some features of the Services may require you to provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies:
We automatically collect certain information about your interaction with the Services through Cookies and similar technologies. This includes device information, browser information, IP address, and other interaction data.

Information We Obtain from Third Parties:
We may obtain information from third parties, such as vendors, payment processors (e.g., Shopify), and service providers who collect information on our behalf, including payment details and user activity data.

How We Use Your Personal Information

• Providing Products and Services: To process payments, fulfill orders, send notifications, manage accounts, arrange for shipping, and enable reviews.
• Marketing and Advertising: To send promotional communications via email, text, or postal mail, and show relevant ads.
• Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
• Communicating with You: To offer customer support and improve Services based on your interactions.

Cookies

We use Cookies to improve our Site and Services, remember preferences, run analytics, and tailor ads. You can opt to block or remove Cookies, but doing so may impact your user experience.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

• Vendors and third parties: For services like IT management, payment processing, fulfillment, customer support, etc.
• Business and marketing partners: Including Shopify for personalized advertising.
• Affiliates or within our corporate group: To run a successful business.
• Business transactions: Such as mergers or bankruptcies, or to comply with legal obligations.

In the past 12 months, we have disclosed personal information categories including identifiers, order information, shopping activity, and usage data.

We may also “sell” or “share” personal information with marketing partners for advertising purposes.

User-Generated Content

The Services may allow you to post user-generated content, such as reviews. Once submitted, this content is public and accessible to anyone. We are not responsible for the privacy or security of information you make public.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of information on these sites. Please review the privacy policies of third-party sites before providing any personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 16 years of age. If you believe we have collected such information, please contact us to request its deletion.

Security and Retention of Your Information

While we strive to protect your information, no security measures are perfect. We recommend not using insecure channels to communicate sensitive information. The length of time we retain your personal information depends on factors such as the need to provide services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access/Know: Request access to the personal information we hold about you.
• Right to Delete: Request deletion of personal information.
• Right to Correct: Request corrections to inaccurate personal information.
• Right to Portability: Request a copy of your personal information and transfer it to a third party.
• Opt-out of Sale or Sharing: Opt-out of the sale or sharing of your personal information for targeted advertising.
• Limit the Use/Disclosure of Sensitive Information: Limit how we use or disclose sensitive personal information.
• Restriction of Processing: Request restrictions on the processing of personal information.
• Withdrawal of Consent: Withdraw consent where applicable.

You can also manage communication preferences, such as opting out of promotional emails.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us using the contact details provided on the Site.

This format organizes the Privacy Policy in sections for easy navigation, ensuring that users can quickly understand the various aspects of how their data is handled.

 

Detailed Information of Privacy of user:

 

 

1. Types of Data Collected

At eDropzone, Vardaan Studio Ltd., we value your privacy and ensure that only the essential information is collected for seamless service. The following types of data are collected:

1. Account Creation:
   • To sign up or log in, we only require your working email address.
2. Checkout Process:
   • For processing your order, we collect the following personal details:
     • Mandatory Information:
       • First Name and Last Name
       • Country/Region
       • Street Address
       • Town/City
       • State
       • PIN Code
       • Phone Number
     • Optional Information:
       • Company Name
       • Order Notes
3. Payment Details:
   • For Cash on Delivery (COD): We do not request or collect any bank details unless you initiate a return process, in which case the necessary banking information will be requested securely.
   • For Online Payments: Transactions processed through payment gateways like Paytm Gateway are entirely handled by the gateway provider. eDropzone does not store or have access to your bank details.

We assure you that all personal information collected is handled with the utmost care and security.

 

 

1. How Data is Collected

At eDropzone, Vardaan Studio Ltd., we collect data through secure and transparent methods to enhance your shopping experience:

1. Account Information:
   • When you sign up or log in to our website, we collect your email address and password to create or access your account securely.
2. Billing Details:
   • The following personal information is collected during the checkout process to complete your order:
     • First Name and Last Name
     • Country/Region
     • Street Address
     • Town/City
     • State
     • PIN Code
     • Phone Number
     • Optional Information: Company Name, Order Notes
3. Payment Information:
   • For payments processed through Paytm Gateway, we do not collect or store your payment information. Instead, Paytm Gateway securely handles and stores payment details, such as UPI IDs, debit card information, or other payment methods selected by the user. Paytm Gateway does not store sensitive information, such as ATM PINs, or any other highly sensitive data.
4. Cookies:
   • When you sign up or log in to our website, a cookie containing your login information is stored on your device. This cookie enables seamless access to your account during future visits, eliminating the need to log in again.
   • These cookies are strictly for your convenience and integration purposes. We guarantee that they do not carry any malicious software, viruses, or harmful content.
5. Agreement to Terms:
   • By agreeing to the Terms and Conditions at checkout, you automatically consent to the practices outlined in this Privacy Policy.

We are committed to safeguarding your personal data and ensuring that our processes align with industry standards for security and transparency.

 

1. Purpose of Data Collection

At eDropzone, Vardaan Studio Ltd., the data we collect is used exclusively to provide a seamless and efficient shopping experience. Below is an outline of how your information is utilized:

1. Account Creation and Login:
   • Email Address and Password: Collected during sign-up or login to securely create and manage your account.
2. Order Fulfillment:
   • Billing Information: Personal details such as your First Name, Last Name, Country/Region, Street Address, Town/City, State, PIN Code, and Phone Number are essential for processing and delivering your order.
   • Optional Information: Company Name and Order Notes help us customize your order based on specific instructions.
3. Payment Processing:
   • Payment information for online transactions is securely handled by our payment partner Paytm Gateway. We do not store this information, as it remains encrypted and securely managed on Paytm Gateway’s servers to ensure safety and compliance with financial regulations.
4. Improving Website Functionality:
   • Login Cookie: A cookie containing login information is stored on your device after signing in. This ensures a seamless experience by allowing you to stay logged in during subsequent visits without re-entering credentials.
   • Loading Cookie: To optimize website performance, another cookie is transferred to your device during login. This cookie enables faster web page loading for a smooth browsing experience, free from delays.
5. Implicit Agreement:
   • By creating an account on our platform, you automatically agree to the use of cookies as described above. This ensures uninterrupted service and enhances your user experience without requiring separate consent for each integration.

Your data is handled with the utmost confidentiality and is used solely to improve and personalize your experience on eDropzone.

 

1. Data Storage and Security

 

At eDropzone, Vardaan Studio Ltd., we prioritize the security and confidentiality of your data. We have implemented robust measures to ensure that your information is stored securely and protected from unauthorized access, misuse, or leaks.

1. Secure Server Infrastructure:
   • All user data is stored on a highly secured server equipped with advanced encryption technology. This ensures that your personal information remains confidential and safeguarded at all times.
2. Dual-Layer Security:
   • Website-Level Security: Our platform employs cutting-edge security protocols to prevent unauthorized access to your data during account creation, login, or transactions.
   • Server-Level Security: An additional layer of protection is implemented directly on our servers, ensuring that even the most sensitive information is shielded from potential threats.
3. Data Encryption:
   • All data stored on our servers is encrypted, adding an extra layer of security to protect it from any form of unauthorized access or breach.
4. Commitment to Data Protection:
   • We understand the importance of your personal information and treat it with the highest level of care and responsibility. Your trust is invaluable to us, and we are committed to maintaining the integrity and confidentiality of your data.

At eDropzone, you can shop with confidence, knowing that your information is stored and managed with the utmost security.

 

 

1. Sharing Data

 

At eDropzone, Vardaan Studio Ltd., we value your privacy and ensure that your data is shared only as necessary to facilitate our services and enhance your shopping experience. Below is how your information is shared:

1. Data We Do Not Share:
   • Email Addresses and Passwords: These are strictly confidential and are not shared or sold to any third-party organizations.
2. Data Shared for Order Processing:
   • Personal Billing Details: Information such as your name, address, phone number, and order notes are shared with:
     • Our tie-up suppliers for product fulfillment.
     • Our exclusive delivery partner, Envia, for order processing and delivery purposes.

1. Data Shared for Promotions:
   • Email Address: We may share your email address with third-party companies to promote eDropzone This ensures you receive updates, offers, and announcements relevant to our platform. However, we do not sell your email address to prevent spam or malicious promotions from unrelated parties.
2. Payment Information:
   • As mentioned earlier, eDropzone does not store or share your bank details. All payment-related information is securely handled by Paytm Gateway, ensuring compliance with financial security standards.

We are committed to sharing your data responsibly and only with trusted partners essential for delivering our services. Your privacy and satisfaction are at the core of our operations.

 

1. Cookies

 

At eDropzone, Vardaan Studio Ltd., we use cookies to enhance your browsing experience and ensure seamless functionality.

1. Types of Cookies We Use:
   • Login Information Cookie: This cookie is stored on your device after login or sign-up to maintain your session and allow seamless access during future visits without requiring you to re-enter your credentials.
   • Loading Cookie: This cookie optimizes website performance by enabling faster page loading, ensuring a smooth and uninterrupted browsing experience.
2. Cookie Consent:
   • By signing up or logging into our platform, you automatically agree to the use of these cookies.
   • We do not provide an option for cookie preferences or mention this explicitly on any area of our website, except in this Privacy Policy. By continuing to use our services, you consent to these practices.
3. Transparency and Trust:
   • These cookies are solely for functional purposes and do not carry any malicious content or compromise your device’s security.

We aim to provide a user-friendly experience while maintaining transparency about our practices.

 

1. User Rights

 

At eDropzone, Vardaan Studio Ltd., we respect your rights to control your personal data and provide you with options to manage or withdraw your information.

1. Data Withdrawal:
   • If you wish to withdraw your data, including your email address, password, billing details, personal information, or transaction history, you can send a request to info@edropzone.in.
   • Please include the details you provided on our platform and specify the reason for discontinuing your association with eDropzone.
2. Cookie Removal:
   • To remove cookies from your device, simply log out of our website.
   • After logging out, you can manually delete all cookies related to eDropzone through your browser settings.

We strive to ensure that your rights are respected and your data is managed according to your preferences. If you have further questions or concerns, feel free to contact us.

 

 

1. Retention Period

 

At eDropzone, Vardaan Studio Ltd., we retain customer data for as long as necessary to fulfill our services and comply with legal obligations. Below are the retention practices for different types of data:

1. Customer Information:
   • We store customer details such as:
     • Email Address and Password (for account access)
     • Billing Information: First Name, Last Name, Country/Region, Street Address, Town/City, State, PIN Code, Phone Number, Company Name, Order Notes
     • Transaction Details (for order processing, delivery, and customer support)
   • These details are retained for as long as eDropzone is operational in the market, and to ensure we can process orders, provide support, and enhance your user experience.
2. Bank Details for Returns:
   • If the user initiates a return and requests a refund, we temporarily collect the following bank details for processing the refund:
     • Account Number
     • Account Holder Name (as per the bank)
     • IFSC Code
   • These details are securely handled and removed from our systems immediately after the refund is processed to ensure your privacy and security.
3. Bank Details Storage:
   • As previously mentioned, eDropzone does not store any payment-related bank details such as card numbers. These are exclusively handled by our payment gateway partner, Paytm Gateway.

We are committed to protecting your personal data and will only retain your information for as long as necessary for legitimate business purposes, ensuring that all data is deleted when no longer required.

 

1. International Transfers

 

Currently, eDropzone, Vardaan Studio Ltd. operates exclusively within India. If an order is placed by a user outside of India, the order will be automatically cancelled.

Order Cancellation for International Orders:

• In the event that a user from outside India attempts to place an order, we will promptly cancel the order.
• The user will receive an automatic notification via email informing them of the cancellation. This measure is in place to avoid any potential issues related to international shipping, customs duties, or other logistical challenges.

We apologize for any inconvenience this may cause and appreciate your understanding as we focus on serving our customers within India at this time.

 

 

• Contact Information

 

We have outlined all the details regarding our privacy policy. However, if you have any questions, concerns, or require further clarification, please do not hesitate to contact us.

1. Customer Support Email:
   • You can reach us at info@edropzone.in for any inquiries related to our privacy policy or any other issues.
2. Working Hours:
   • Our customer support team is available during business hours to assist you.
   • Our standard working hours are Monday to Friday, 9:00 AM to 9:00 PM (IST).

We are committed to providing you with prompt and effective support.

 

• Compliance With Laws

 

eDropzone, Vardaan Studio Ltd. is committed to ensuring that your personal data is handled in compliance with applicable data protection laws and regulations.

We ensure that your personal data is collected, processed, and stored in a manner that aligns with these laws, protecting your rights and privacy.

1. Right to Privacy:
   • You have the right to request access to your personal data, as well as the ability to request corrections, deletions, or restrictions on how we use your data.
2. Changes to This Privacy Policy:
   • eDropzone, Vardaan Studio Ltd. reserves the right to modify or update this privacy policy at any time.
   • If any significant changes are made, we will notify you by sending a notification to your registered email address.
   • We recommend you periodically review this privacy policy to stay informed about how we protect your data.

Your continued use of our services after such changes constitutes your acceptance of the updated privacy policy.