Refund and Returns Policy

1. Overview:

At eDropzone, Vardaan Studio Ltd., we are committed to ensuring the utmost customer satisfaction. Our Returns and Replacement Policy has been designed with the purpose of offering seamless support to customers who have made genuine purchases. We prioritize transparency and fairness, and are dedicated to providing a hassle-free experience as long as our services are not misused. If customers feel there is anything inappropriate or unclear regarding this policy, they are encouraged to reach out to us during our working hours for any clarifications or assistance. We believe in making our customers’ shopping experience as smooth and satisfactory as possible.

 

2. Eligibility for Returns/Exchanges:

At eDropzone, Vardaan Studio Ltd., we prioritize customer satisfaction by offering a clear and structured returns and replacement process. However, please note the following conditions regarding eligibility for returns and exchanges:

• For products priced at Rs. 999 or above, we do not offer returns. Instead, we provide replacement only.
• For products priced below Rs. 999, a return is accepted, but with a condition: the customer must first request a replacement. If the customer receives the item damaged or incorrect again after the replacement, only then will the return be processed.

Customers wishing to replace or return a product can reach us via:

• Phone: +91 87996-37033 or +91 9512418859
• Email: info@edropzone.in

Once the replacement or return request is initiated by the customer, we will process it within our working days (Monday to Friday). A unique tracking number will be provided to the customer to track the latest updates. The tracking number will be sent to the registered email address. If the customer does not receive the tracking details, they can contact us, and we will address the issue promptly, as we believe in ensuring complete customer satisfaction.

Specific Conditions:

• A free replacement or return is offered only if the product received is damaged or incorrect.
• To proceed with the return or replacement, the customer must provide proper proof of the damaged or incorrect product. Upon receiving the parcel, customers are required to take clear photos and a video documenting the condition of the product. This visual evidence is necessary for us to assess the issue and move forward with the return or replacement process.
• If the customer does not like the product or if the return is due to any other reason, the customer must bear the cost of shipping the product back to the origin address. The responsibility of arranging the return shipment lies solely with the customer, and the organization will not proceed with further action unless the return is completed under these conditions.

eDropzone is dedicated to ensuring the satisfaction of our customers and providing a smooth, transparent process for returns and exchanges within the outlined conditions.

3. Replacement or Return Process:

To initiate the return or replacement process, the customer must follow the procedure outlined below, based on the eligibility conditions specified above:

1. Email Request: The customer should email us at info@edropzone.in with the following details:
   • Clear photos and a video of the damaged or incorrect product taken at the time of delivery (as proof of the issue).
   • Bill number of the order.
   • Customer’s full name.
   • Phone number and full address.
   • Reason for replacement or return.
2. Assessment: Once we receive the email with the necessary documentation, we will assess the claim. If the product meets the eligibility conditions (as outlined in the Eligibility for Returns/Exchanges section), we will proceed with the next steps.
3. Return/Replacement Processing: If the customer is eligible for a return or replacement, the process will be carried out within our working days (Monday to Friday). The customer will receive a unique tracking number to track the progress of the return or replacement. This tracking number will be sent to the customer’s registered email address. If the customer does not receive the tracking number, they can contact us, and we will address the issue promptly.
4. Customer Responsibility for Shipping: If the customer is responsible for shipping the product back (as outlined in the Eligibility for Returns/Exchanges section), they must arrange the return shipment at their own cost. The return must be sent to the origin address, and the customer is responsible for ensuring the product reaches us.

eDropzone is dedicated to ensuring a smooth and transparent return and replacement process, with a focus on customer satisfaction.

4. Refunds:

After a return has been initiated and the pickup is arranged, the following conditions will determine the refund process:

1. Free Return Conditions:
   If the return is eligible for a free return, meaning the product was damaged or incorrect upon delivery (as per the conditions outlined in the Eligibility for Returns/Exchanges section), the refund will be initiated after the pickup of the order is completed. The pickup will be arranged by us, and the refund will be processed once the returned product is received.
2. Non-Free Return:
   If the product is returned for any other reason (e.g., customer’s personal preference), the customer will be responsible for the return shipping. The refund will only be processed after we receive the product in the same condition as it was originally received by the customer.

In both conditions—whether the return is free (eligible) or non-free—the customer must fill out the Return and Refund Form with the following details:

• Account Number (as per the customer’s bank account)
• Customer’s Name (exactly as in the bank account)
• IFSC Code (for the bank account)

1. Refund Processing Timeline:
   Once we receive the required details and the product is returned in good condition (for non-free returns), we will initiate the refund within 7 working days. Refunds will be processed through the original payment method, and the amount will be credited to the customer’s account accordingly.

eDropzone is committed to ensuring a fair and efficient refund process, and we aim to complete all refunds promptly within the specified timeline.

5. Replacements/Exchanges:

The conditions for replacements and exchanges are the same as for returns, with the following specific guidelines:

1. Free Replacement (First-time):
   If the customer receives a damaged or incorrect product (as outlined in the Eligibility for Returns/Exchanges section), the first replacement will be arranged free of cost by eDropzone. The pickup for the first replacement will be arranged by us.
2. Paid Replacement (After the First Replacement):
   If a replacement is needed for the second or subsequent time, the customer will be responsible for shipping the product back to the origin address at their own cost. eDropzone will not arrange the replacement pickup for the second or third (or more) replacements. The customer will need to courier the product back to the origin address, and once the product is received, we will process the replacement.

Specific Conditions:

• Free Replacement is provided only once. If the replacement is needed for the first time due to damaged or incorrect products, eDropzone will arrange for the free replacement.
• For all subsequent replacements (second, third, etc.), the customer will bear the cost of return shipping to the origin address. eDropzone will not arrange for pickup, and the customer must manage the return shipment independently.

eDropzone remains committed to ensuring customer satisfaction, and we aim to process replacements promptly within the defined conditions.

 

6. Damaged/Defective Products:

In case the customer receives a damaged or defective product, eDropzone follows a clear process for returning and replacing the product, along with specific conditions to ensure a smooth resolution.

Process for Returning or Replacing Damaged/Defective Products:

1. Proof Requirement:
   • To proceed with the return or replacement of a damaged or defective product, the customer must provide clear proof of the damage or incorrectness. This proof should include:
     • Photos and a video of the product showing the damage or issue clearly, taken at the time of delivery.
     • This proof must be sent with the return or replacement request via email to info@edropzone.in.
2. Notification Deadline:
   • The customer must inform us within 3 days of receiving the parcel if the product is damaged or incorrect. This allows us to process the return or replacement in a timely manner. Failure to notify us within this period may result in ineligibility for a free return or replacement.
3. Return or Replacement Eligibility:
   • Return:
     • The return is only free of cost if the product is damaged or incorrect upon delivery.
     • If the customer no longer likes the product or there are any other reasons, the return is not free and will require the customer to bear the return shipping costs.
   • Replacement:
     • The first replacement will be free of cost if the product is damaged or incorrect. eDropzone will arrange for the pickup of the product for the first replacement.
     • Any subsequent replacements (second, third, etc.) are not free. The customer will need to arrange and pay for the return shipping to the origin address at their own cost. eDropzone will not arrange the pickup for any replacements after the first one.
4. Return and Replacement Process:
   • After providing the required proof and notifying us within the specified 3-day window, the customer must email the details to info@edropzone.in along with the following:
     • Bill number of the order.
     • Customer’s name, phone number, and full address.
     • Reason for return/replacement.
   • If the return or replacement is eligible and the proof is valid, we will arrange the pickup for the return/replacement. For the first replacement, the pickup will be arranged free of cost by eDropzone.
   • For subsequent replacements (second or more), the customer will be required to arrange and pay for the return shipping to the origin address. eDropzone will not arrange the pickup, and the customer is responsible for the return shipment.
5. Replacement or Return Timeline:
   • Once the return or replacement is approved and processed, a unique tracking number will be provided to the customer for tracking the return or replacement. This will be sent to the registered email address.
   • The return or replacement process will be initiated within working days (Monday to Friday) after receiving the proof and email request.

Key Conditions for Damaged/Defective Products:

• Free Return:
  • Available only if the product is damaged or incorrect. If the product is returned for any other reason, the return is not free and the customer must cover the return shipping costs.
• Free Replacement:
  • The first replacement will be free of cost if the product is damaged or incorrect. Pickup will be arranged by eDropzone for the first replacement.
• Non-Free Replacement:
  • For subsequent replacements (second or more), the customer is responsible for the shipping costs to the origin address. eDropzone will not arrange for the pickup, and the customer must manage the return shipment independently.
• Proof of Damage or Incorrect Product:
  • The customer must provide clear photos and video of the damaged or incorrect product taken at the time of delivery as proof to initiate the return or replacement process.
• Timely Notification:
  • The customer must inform eDropzone within 7 days of receiving the parcel if the product is damaged or incorrect. After 3 days, the return or replacement may not be eligible for free service.

eDropzone values customer satisfaction and will process returns and replacements based on the outlined conditions. We strive to resolve any issues promptly and efficiently to ensure our customers receive quality products.

Here’s the professionally written policy for Sale or Discounted Items:

 

7. Sale or Discounted Items:

For products purchased during a limited-time sale or promotion on eDropzone, the following conditions apply for returns and replacements after the sale period has ended:

Replacement of Sale or Discounted Items:

• If the customer requests a replacement for a sale or discounted product after the sale period has ended, the replacement will be processed without any additional cost.
• The customer will not need to pay the difference in price if the product price has increased after the sale.

Return of Sale or Discounted Items:

• If the customer wishes to return the sale or discounted product after the sale period has ended, the customer will be responsible for the price difference between the sale price at the time of purchase and the current price of the product.
• The remaining amount that the customer will need to pay will be calculated as:
  Remaining Amount = Current Price of the Product – Sale Price Paid by Customer
• This amount will need to be paid by the customer for the return to be processed.

We recommend that customers carefully consider the terms and conditions of sales and discounts before making purchases to avoid additional charges in the event of a return.

 

8. Refund Timeline:

For all return requests, eDropzone ensures a transparent and timely refund process. The following outlines the refund timeline and conditions:

Refund Process:

1. Submission of Return and Refund Form:
   • After initiating a return, the customer must complete the Return and Refund Form. This form should include accurate details such as:
     • Account Holder’s Name (as per the bank records).
     • Bank Account Number.
     • IFSC Code.
2. Verification of Return Eligibility:
   • Once the return is completed, the returned product is thoroughly checked to ensure it meets the eligibility conditions as discussed previously:
     • If the return is due to a damaged or incorrect product, the refund will be initiated after the pickup of the product.
     • If the return is due to other reasons (non-free return), the refund will be processed only after the product is received by us in the same condition as originally delivered.
3. Refund Timeline:
   • After successful verification of the return and receipt of the necessary bank details, the refund will be initiated within 7 working days.
   • The refund amount will be credited to the bank account details provided in the Return and Refund Form.
4. Tracking Refund Status:
   • Customers will be notified via email once the refund is initiated.
   • For any concerns or updates, customers can contact us via:
     • Phone: +91 87996-37033 or +91 95124-18859.
     • Email: info@edropzone.in.

Important Notes:

• Refunds are subject to successful verification of the returned product’s condition and the provided account details.
• Customers must ensure accurate and valid information in the Return and Refund Form to avoid delays.
• Refunds will only be processed to the account details provided in the form.

At eDropzone, we prioritize customer satisfaction and are committed to processing refunds promptly and efficiently.

 

9. Packaging Requirements:

To ensure a smooth return or replacement process, eDropzone has specific guidelines for packaging. Customers must adhere to the following:

Packaging Guidelines:

1. Original Condition:
   • The product must be returned or replaced in its original condition, including all accessories, tags, manuals, and packaging materials.
2. Proof of Condition:
   • Customers must provide photo or video proof recorded while unpacking the parcel to verify the product’s condition at the time of delivery.
   • These proofs must be sent to info@edropzone.in along with other necessary details (bill number, customer’s name, phone number, full address, and reason for return/replacement).
3. Courier Responsibility:
   • For returns or replacements (excluding free return or delivery arranged by us), customers are responsible for securely packaging the product and couriering it to the origin address.
   • The product must be packaged securely to prevent any damage during transit.
4. Verification Process:
   • Upon receiving the returned/replaced product, our team will inspect it to ensure it meets the original condition and matches the proof provided.
   • If any damage or discrepancy is noted, eDropzone reserves the right to reject the return or replacement request.

Important Notes:

• Customers are advised to retain the courier receipt and tracking details until the process is completed.
• eDropzone is not responsible for any damage caused during transit if the product is improperly packaged.
• Failure to adhere to the packaging and proof requirements may result in the rejection of the request.

By following these guidelines, we aim to maintain transparency and protect the interests of all parties involved.

 

10. Customer Support:

At eDropzone, we are dedicated to providing exceptional customer support to address any questions or concerns regarding our return and replacement policy. All the necessary details and guidelines have been outlined on this page for your convenience. However, if you have any additional queries or require further assistance, our team is always ready to help.

How to Contact Us:

• Phone Support:
  • +91 87996-37033
  • +91 95124-18859
• Email Support:
  • info@edropzone.in

Working Hours:

• Customer support is available during our working hours, from Monday to Friday.

Commitment to Service:

• Our team is committed to offering proper guidance and ensuring your concerns are resolved in a timely and satisfactory manner.
• Whether you need help understanding our policies or assistance with your return/replacement request, we are here to assist you every step of the way.

Your satisfaction is our priority, and we value your trust in eDropzone.

 

11. International Returns:

At eDropzone, we currently do not offer services outside of India. Our operations, including returns and replacements, are exclusively limited to customers within India.

Important Notes:

• We are unable to process returns or replacements for orders placed or shipped outside of India.
• Our services are available all over India, ensuring seamless support for domestic customers.

We appreciate your understanding as we work towards expanding our services in the future. For any queries, feel free to contact our Customer Support Team.

 

12. Exclusions:

eDropzone aims to provide the best value to our customers, including special offers and coupon codes. However, certain conditions apply regarding the use of these coupons in connection with returns and replacements.

Coupon Code Policy:

1. Invalidation Upon Return:
   • Any coupon code received as part of an order will become invalid if the associated product is returned to eDropzone.
   • Customers must retain the product to remain eligible for future use of the coupon code.
2. Coupon Code Availability:
   • Coupon codes are distributed randomly with certain order deliveries. This means that we cannot guarantee that every order will include a coupon code.
   • However, if the customer receives a coupon code from another source, it is guaranteed that the customer can claim the coupon code on their next order, provided the coupon’s validity period has not expired.
   • If the customer returns the product to eDropzone, they will forfeit the right to claim the coupon code associated with that order.
3. Validity Period:
   • All coupon codes come with a specific validity period, within which customers can claim the associated benefits.
   • It is the customer’s responsibility to use the coupon within the mentioned time frame.
4. No Guarantees or Extensions:
   • eDropzone does not provide any guarantees for coupon availability or extensions on the validity period.

Important Notes:

• Customers are encouraged to read the terms and conditions attached to the coupon codes to make the best use of the offers.
• Coupons hold no monetary value and cannot be exchanged or replaced if lost or expired.

We appreciate your understanding of these terms and encourage customers to enjoy the benefits of our occasional offers responsibly.

 

13. Final Sale Product:

Certain products may be categorized as Final Sale items. For these products, the following conditions apply:

1. No Returns or Replacements:
   • Products listed under the Final Sale category cannot be returned or replaced under any circumstances.
   • This policy holds even if the customer wishes to cover the return shipping costs themselves.
2. Damaged or Incorrect Products:
   • Even if the product is part of the Final Sale category, if the customer receives a damaged or incorrect item, they can still claim a return or replacement, provided they present proof of the damage or issue (in the form of photos or video taken at the time of delivery).
   • The return or replacement will only be processed if the proof is submitted and the conditions are met.

Important Notes:

• Customers are advised to carefully review the details of Final Sale products before purchasing, as these products are subject to limited return/replacement eligibility.
• eDropzone reserves the right to reject any return or replacement request for Final Sale products unless the conditions above are met.

 

 

14. Changes to Return Policy:

eDropzone, Vardaan Studio Ltd. reserves the right to modify or update the Return, Replacement, and Refund Policy at any time without prior notice.

Policy Changes:

• Any changes made to this policy will be effective immediately upon being posted on the website or communicated through official channels.
• Customers will be notified about any updates to the policy by email at their registered email address.

Important Notes:

• Customers are encouraged to review the policy periodically to stay informed of any changes.
• If you have any questions or concerns about policy changes, feel free to contact our customer support team for clarification.

 

15. Still Queries?

If customers have any further questions or need clarification regarding our Return, Replacement, or Refund Policy, we are always happy to assist.

Contact Us:

• You can reach our customer support team during working hours via the following channels:
  • Phone: +91 87996-37033 or +91 9512418859
  • Email: info@edropzone.in

We are committed to resolving any queries and providing the best possible assistance to ensure your satisfaction with eDropzone services.